Press
5
min read
Webtext Launches Cloud Messaging Campaign Manager (MCM)
WEBTEXT plans to OEM and license MCM to cloud platform providers and technology partners.
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Lets your customers connect in ways that are convenient for them:
SMS text messaging
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Web Chat
Messaging Apps & Social
Octopus Campaign manager
Powerful Campaign Management
A powerful advanced Campaign Manager for sending and receiving messages across an organization, allowing multiple campaigns to be created and run simultaneously from multiple databases or platforms.
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Supercharge your Contact Center
This module will provide text messaging to your agents via chat, call deflection from the IVR or provide voice agents the ability to send information by text message to callers.
Send a lot of messages. Fast.
When you need to send large numbers of text messages quickly without the need for programming our simple to use interface can be used to upload contacts from a spreadsheet or .csv file in minutesv
Send and receive SMS text messages using one of our Messaging APIs.
This service allows any application to use either HTTPS or SMPP protocols, ideal for those programming and writing their own logic.
Octopus office
Add messaging & video calls to any office
A cloud-based application designed for individuals or multiple small groups who don't work in a contact center but have a messaging or video call requirement.
SMS text messaging
Video Calls
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The cloud-based Octopus CX platform enables your customers interactions tailored to your business needs. And wherever you are in the world, we'll be on hand to help you with our round-the-clock support service.
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Octopus CX lets your customers engage seamlessly via text, digital channels, voice call-backs or their preferred social media channel. And because Octopus CX is cloud-based, we will have you up and running on the same day.
This time it’s personal
Whether human or AI, with Octopus CX you can personalize conversations and maximise engagement with relevant data, multi-channel communications and a workflow that’s intuitive and flexible.
Simple, yet powerful
Our powerful collection of modules can be activated as and when you need them
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Messaging API
Send and receive SMS text messages using one of our Messaging APIs. This service allows any application to use either HTTPS or SMPP protocols, ideal for those programming and writing their logic.
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Quick Campaign
When you need to send large numbers of text messages quickly without the need for programming our easy to use interface can be used to upload contacts from a spreadsheet or .csv file in minutes.
octopusCX
Campaign Manager
A powerful advanced Campaign Manager with intelligent reply control for sending and receiving messages across an organization, allowing the creation and running of multiple campaigns, simultaneously, from several databases or platforms.
octopusCX
Contact Center Connect
This module plugs into your existing contact center and/CRM desktop.
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octopusCX
Agent
An Omnichannel Platform for voice contact centers. Lets your customers connect in ways that are convenient for them:
SMS text messaging
Webchat
Messaging Apps & Social
Video Calls
octopusCX
Office
Add Messaging & Video calls to ANY office. A cloud-based application designed for individuals or multiple small groups who don't work in a contact center but have a messaging or video call requirement.
SMS text messaging
Video Calls
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Integrated with the tools you know and love
Octopus CX works with industry leaders in call center and enterprise to provide you with world-class messaging solutions that will transform your customer experience. Our partners include:
Testimonials
What our customers say
Our clients love our great results, personable service, expert knowledge and on-time delivery.
"AdvanTel has several Contact Center customers who often need multichannel technologies to work cohesively with their Avaya solutions. We turn to Octopus to deploy fully integrated SMS and text chat solutions. "
Loga Siva
Director, Sales / MS Lync AdvanTel Networks
“Octopus is a trusted partner that understands the challenges and opportunities for messaging. They complement Swampfox’s Customer Experience-focused applications for Contact Center and IVR nicely…”
Bob Cooper
CEO / Swampfox Technologies
“Our customers demand Omnichannel solutions for their Cisco Contact Center Express contact centers. WEBTEXT provides exactly what AOS customers need - an out of the box messaging solution which revolutionizes customer experience.”
Jon Helmer
VP of Cisco Programs / Alexander Open Systems
