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Webtext Launches Cloud Messaging Campaign Manager (MCM)

WEBTEXT plans to OEM and license MCM to cloud platform providers and technology partners.

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 min read

Webtext Announces Messaging Integration with Adobe Campaign

WEBTEXT 2-way messaging using Adobe Campaign is now commercially available and was recently deployed by a large insurance company in Canada.

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Webtext Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience

WEBTEXT, a leading provider of enterprise messaging announced today that its ServiceNow CRM messaging solution is being deployed by NOW customers in North America.

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 min read

Webtext Launches CX Hub a New Standard in Customer Care

“WEBTEXT CX Hub platform allows companies to access a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data,” said AJ Cahill, WEBTEXT CEO. “Making it possible, for example, to digitize conversations (voice or messaging) in real time and mine data plus more.”

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 min read

Webtext Becomes a ServiceNow Technology Partner

“WEBTEXT is honored to be selected by ServiceNow to deliver our smart messaging solutions to ServiceNow CRM customers”, said AJ Cahill, WEBTEXT CEO. “Becoming a ServiceNow technology partner and having our agent messaging solution published in the NOW Store is an important milestone for WEBTEXT, extends our market reach and further validation of our easy to deploy enterprise messaging solutions.”

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 min read

Webtext Brings Smart Messaging to Five9 Contact Center

“We’re very excited to become a Five9 technology partner and to offer Five9 customers our suite of smart messaging solutions”, said AJ Cahill, WEBTEXT CEO. “As demand for omni-channel and messaging use by enterprise continues to grow, being able to deliver a “live” person to person customer engagement experience thru SMS, Facebook Messenger, WhatsApp and other social channels is very important to cloud contact center customers.”

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 min read

Webtext Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience

“We’ve made a very large commitment to building A.I. and ML (Machine Learning) into our next-gen solutions”, said AJ Cahill, WEBTEXT CEO. “Today over 75% of the public chose text as their primary communication channel and WEBTEXT smart messaging solutions are now making it possible for organizations with Avaya contact center to reach mobile customers in their preferred channel.”

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Webtext to Showcase Smart Messaging at Enterprise Connect 2018

“We’re very excited to be able to offer smart messaging to our contact center and UC customers”, said AJ Cahill, WEBTEXT CEO speaking at Enterprise Connect 2018 in Orlando, FL. “Today over 75% of the public choose text over voice as their primary communication channel and WEBTEXT makes it possible for organizations with contact center platforms to reach their customers in their preferred channel.”

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 min read

Webtext Upgrades Cisco Contact Center with New Facebook Messaging Features & Chatbot Escalation

“Today over 75% of the public would rather text than call a contact center”, said AJ Cahill, WEBTEXT CEO. “WEBTEXT is committed to messaging innovation and is constantly seeking superior solutions to move voice traffic to messaging so the public, especially Millennials who don’t use voice, can communicate in their preferred channel.”

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 min read

Sundown.ai and Webtext Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience

“We’re very excited to partner with Sundown.ai”, said AJ Cahill, WEBTEXT CEO. “Combining AI and smart messaging allows our enterprise customers to automate repetitive tasks offering both higher agent productivity as well as improved real time agent-based customer care.”

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5
 min read

Webtext Announces Messaging Integration with Amazon Connect Contact Center

“Integrating messaging with the largest global cloud provider is a very important milestone for “live” person to person customer engagement”, said AJ Cahill, WEBTEXT CEO. “We’re seeing enormous demand for our messaging solutions from contact center and WEBTEXT is committed to offering more new channels for all messaging users to reach enterprise”.c

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Webtext Oracle Service Cloud CRM Messaging Now Available in the Oracle Cloud Marketplace

“Messaging is now the new voice and CRM Messaging addresses Oracle Service Cloud customer needs”, said AJ Cahill, WEBTEXT CEO. “WEBTEXT participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of WEBTEXT CRM Messaging. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals.”

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 min read

Webtext Achieving Gold Partner Status in Oracle Partner Network

“WEBTEXT is honored to be selected by Oracle to deliver our feature rich messaging solutions to Oracle Service Cloud CRM customers”, said AJ Cahill, WEBTEXT CEO. “Achieving Gold Partner status within OPN is an important milestone for WEBTEXT, extends our market reach and further validation of our easy to deploy enterprise messaging solutions.”

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 min read

Webtext Selected for Cisco SolutionsPlus Program

Cisco SolutionsPlus is a reselling program that places a select set of Cisco-compatible products on the Cisco price list, enabling customers to order these products directly from Cisco sales teams and channel partners. WEBTEXT products in the Cisco SolutionsPlus Program complement and augment Cisco’s advanced technology products to create complete solutions. Under the SolutionsPlus Program, Cisco now offers the following WEBTEXT messaging products as part of the greater Cisco Contact Center suite of products: Contact Center Messaging for agents, Smart Notifications for automated messaging and Jabber Messaging for mobile knowledge workers.

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Webtext 2-Way SMS for Avaya Collaboration Environment

WEBTEXT™ has just announced that its 2-way SMS Connector is now fully integrated with Avaya Aura® Collaboration Environment (CE).

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Webtext Wins Avaya Award for Innovation

Avaya, a global provider of business collaboration and communication solutions, has just announced that WEBTEXT™ is to receive its Partner Excellence Award for innovation. The award is presented to technology partners who are considered for specific solution capabilities and characteristics of excellence, including innovation and creativity in addressing business challenges.

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5
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