Octopus agent

An Omnichannel Platform for voice contact centers

Lets your customers connect in ways that are convenient for them:

Laptop with Octopus CX dashboard and video call of two women overlayed.
Message bubble icon

SMS text messaging

Videocamera icon

Video Calls

Messenger icon

Web Chat

SMS icon

Messaging Apps & Social

Laptop with Octopus CX dashboard and video call of two women overlayed.


The Octopus Agent module provides a rapidly deployable cloud-based solution that brings an Omnichannel Customer Experience (CX) capability to your existing contact center. Customers can now connect in ways that are convenient for them using their choice of digital channels:

  • Queue-based Messaging

  • Chat Transfer

  • Internal Chat

  • Screensharing

  • Supervisor monitoring & assistance (barge-in)

  • Reporting & Statistics

  • Out of hours control

Portrait of women and small videocamera icon
Women taking picture with phone of a piece of paper.

Use Cases

Identity verification & Fraud prevention: Identities can be confirmed using video calls with snapshot photos taken of identification documents e.g. drivers licenses, passports etc.

Telemedicine: fully encrypted video consultations between patients and medical providers allowing both visual examination and sharing of results (via screenshare).

Remote support : Equipment can be viewed remotely such as broadband modems, appliances, etc. to avoid the need for costly remote site visits.

Employee badge icon

Identity verification

Man and laptop icon

Fraud prevention

Doctor icon


(1 to 1 fully encrypted video calls)

Group of people icon


Man waving icon

Teaching / Tutoring

Person with headset icon

Remote support

Laptop icon

Technical support

CX icon

Customer Service

Tick icon

Stock checking

Flag icon

Remote onsite visits

Have multiple conversations with multiple channels at once.

An agent can have multiple conversations with people via SMS and MMS, Video, Webchat, and Social (e.g. Facebook Messenger, Twitter DM, etc.) at the same time. The solution is 100% cloud-based and instantly deployable. The solution works with your existing contact center voice service.

Octopus Agent Verticals

Umbrella icon


Credit card icon


Nurse icon


Lightbulb icon


Graduation cap icon


Building icon


Truck icon



What our customers say

Our clients love our great results, personable service, expert knowledge and on-time delivery.

"AdvanTel has several Contact Center customers who often need multichannel technologies to work cohesively with their Avaya solutions. We turn to Octopus to deploy fully integrated SMS and text chat solutions. "

Loga Siva
Director, Sales /  MS Lync AdvanTel Networks

“Octopus is a trusted partner that understands the challenges and opportunities for messaging. They complement Swampfox’s Customer Experience-focused applications for Contact Center and IVR nicely…”

Bob Cooper
CEO / Swampfox Technologies

“Our customers demand Omnichannel solutions for their Cisco Contact Center Express contact centers. WEBTEXT provides exactly what AOS customers need - an out of the box messaging solution which revolutionizes customer experience.”

Jon Helmer
VP of Cisco Programs / Alexander Open Systems