Add messaging & video calls to any office
A cloud-based application designed for individuals or multiple small groups who don't work in a contact center but have a messaging or video call requirement.
SMS text messaging
Video Calls
Overview
Bring your office communications into the 21st century with OctopusCX Office, a cloud-based application designed for individuals or multiple small groups, who may not work in a contact center but have a messaging & video call requirement. Enable existing Toll & Toll-free lines and get them up and running within days.
Queue-based Messaging
Chat Transfer
Internal Chat
Contacts and case/private notes
Video Calls to cellphones - No App needed
Screen Sharing
Supervisor monitoring & assistance (barge-in)
Reporting & Statistics
Out of hours control
Use Cases
Identity verification & fraud prevention: Identities can be confirmed using video calls with screenshots taken of identification documents e.g. drivers license, passport, etc.
Telemedicine: fully encrypted video consultations between patients and medical providers, allowing both visual examination and sharing of results (via screen share).
Teaching / Tutoring : Allowing 1 to 1 teaching or tutoring sessions via video to any cellphone with the ability to share a desktop.
Identity verification
Fraud prevention
Telemedicine
(1 to 1 fully encrypted video calls)
Recruitment
Teaching / Tutoring
Remote support
Technical support
Customer Service
Stock checking
Remote onsite visits
Add messaging and video calls to change your customer experience
An individual or small group can have multiple conversations with people, via SMS and MMS, at the same time, or escalate to a video call. Messaging is a gentle tap on the shoulder or a reminder that avoids ‘phone tag’ and full voicemail boxes. Avoids employees having to use personal cell phones to conduct business communications, thereby reducing potential liability for your organization, The solution is 100% cloud-based & instantly deployable.
Octopus Agent Verticals
Insurance
Financial
Healthcare
Utilities
Education
Government
Logistics
What our customers say
Our clients love our great results, personable service, expert knowledge and on-time delivery.
"AdvanTel has several Contact Center customers who often need multichannel technologies to work cohesively with their Avaya solutions. We turn to Octopus to deploy fully integrated SMS and text chat solutions. "
“Octopus is a trusted partner that understands the challenges and opportunities for messaging. They complement Swampfox’s Customer Experience-focused applications for Contact Center and IVR nicely…”
“Our customers demand Omnichannel solutions for their Cisco Contact Center Express contact centers. WEBTEXT provides exactly what AOS customers need - an out of the box messaging solution which revolutionizes customer experience.”