Send a lot of messages. Fast.
When you need to send large numbers of text messages quickly without the need for programming our simple to use interface can be used to upload contacts from a spreadsheet or .csv file in minutesv
Overview
The OctopusCX Quick Campaign module will empower you, without the need of a programmer, to upload, format, and send messages rapidly with any dynamic content you require e.g first names, appointment times, etc. This simple to use 100% cloud product is ideal when you need to get messages out rapidly from any office or organization. Messages can be sent immediately or scheduled to be sent at a later time. If a customer replies to an SMS message, auto-responses can be enabled to automatically send a message back to the user.
Single SMS-enabled number solution
High capacity, scaleable throughput
2-way messaging
Replies can be forwarded to an endpoint
Dynamic Fields Control (Message personalisation)
Contact Management
Opt-in/Opt-out list management
Full API Control
Message history exporting & filtering
Auto Response
Enterprise Single Sign-On (SSO)
Use Cases
Urgent Notifications: if there is a service outage or an emergency, a non-technical user can send these messages quickly.
Order/Process status updates: Keep customers informed by SMS of order delivery status, or the current/next step in the process and support calls to your contact center.
Account Management & Billing notifications: proactive & preventive account management by text message streamlines a business and reduces costs.
Appointment Reminders
2-factor authentication
Employee notifications
Emergency Notifications
Account Management
Billing Notifications
Fraud prevention
Order/Process status updates
Technical support
Customer Service
100% Cloud Solution
OctopusCX Quick Campaign is a 100% cloud solution that enables bulk SMS messages to be sent to customers’ cell phones via the OctopusCX secure web portal to quickly reach hundreds or thousands of customers within minutes.
Contact lists are quickly loaded from an Excel spreadsheet, CSV file, or pulled from a database (API). Messages can be written freehand or the message can come from a template. By using contact fields, Quick Campaign will dynamically insert relevant information into each message.
Octopus Agent Verticals
Insurance
Financial
Healthcare
Utilities
Education
Government
Logistics
What our customers say
Our clients love our great results, personable service, expert knowledge and on-time delivery.
"AdvanTel has several Contact Center customers who often need multichannel technologies to work cohesively with their Avaya solutions. We turn to Octopus to deploy fully integrated SMS and text chat solutions. "
“Octopus is a trusted partner that understands the challenges and opportunities for messaging. They complement Swampfox’s Customer Experience-focused applications for Contact Center and IVR nicely…”
“Our customers demand Omnichannel solutions for their Cisco Contact Center Express contact centers. WEBTEXT provides exactly what AOS customers need - an out of the box messaging solution which revolutionizes customer experience.”