News, Articles, & Blogs

See what the press are saying about us

If you’re looking to see what the industry thinks about Octopus CX, here’s where to start. 

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Webtext Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience

“We’ve made a very large commitment to building A.I. and ML (Machine Learning) into our next-gen solutions”, said AJ Cahill, WEBTEXT CEO. “Today over 75% of the public chose text as their primary communication channel and WEBTEXT smart messaging solutions are now making it possible for organizations with Avaya contact center to reach mobile customers in their preferred channel.”

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Webtext Launch New Messaging Connector to Support Avaya Oceana 3.5

“We’re very proud to be able to offer smart messaging to Oceana customers”, said AJ Cahill, WEBTEXT CEO. “Today over 75% of the public chose text as their primary communication channel and WEBTEXT’s Oceana connector makes it possible for organizations with an Oceana contact center to reach mobile customers in their preferred channel.”

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Transforming Customer Experience with Webtext and Amazon Connect

In a time when 97% of business calls go unanswered and nine out of 10 consumers prefer messaging over voice, contact centers are struggling to keep pace. Have you ever wished you could just text your bank, cable company, or any business’s contact center? Or better yet, when you’re driving and on the phone with an enterprise regarding a hotel or car rental reservation, a hospital appointment, etc. imagine if the person you were speaking with could text you the information you were seeking versus you having to write something down – now that would be customer service!

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Webtext to Showcase Smart Messaging at Enterprise Connect 2018

“We’re very excited to be able to offer smart messaging to our contact center and UC customers”, said AJ Cahill, WEBTEXT CEO speaking at Enterprise Connect 2018 in Orlando, FL. “Today over 75% of the public choose text over voice as their primary communication channel and WEBTEXT makes it possible for organizations with contact center platforms to reach their customers in their preferred channel.”

Press
5
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Webtext Upgrades Cisco Contact Center with New Facebook Messaging Features & Chatbot Escalation

“Today over 75% of the public would rather text than call a contact center”, said AJ Cahill, WEBTEXT CEO. “WEBTEXT is committed to messaging innovation and is constantly seeking superior solutions to move voice traffic to messaging so the public, especially Millennials who don’t use voice, can communicate in their preferred channel.”

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Sundown.ai and Webtext Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience

“We’re very excited to partner with Sundown.ai”, said AJ Cahill, WEBTEXT CEO. “Combining AI and smart messaging allows our enterprise customers to automate repetitive tasks offering both higher agent productivity as well as improved real time agent-based customer care.”

Press
5
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